Spas
How often should I change my water?
Every 4-6 months.
My water is cloudy, what do I do?
Check the disinfectant level. Adjust your disinfectant to recommended levels, shocking the water.
My hot tub is running but NOT heating, what should I do?
1st turn the power off for 1 hour, pull all filters. After 1 hour turn the power on WITHOUT filters. If the heat comes on your filters are clogged and restricting flow. Clean your filters with a filter clean and water.
Why does the water foam real bad when the jets are on?
There are a couple of reasons for this. 1st it can be due to a lack of calcium. Check your calcium levels and increase to recommended levels. 2nd your total dissolved solids are too high. Change your water or use Foam Down.
Should I keep the temperature up on the hot tub all of the time?
It is more cost effective to maintain hot water than it is to constantly heat-cool-heat-cool.
Pools
My water is cloudy, what should I do?
Check the disinfectant level. Adjust your disinfectant to recommended levels, shocking the water.
What does it mean when the water does not appear to be circulating although the pump is running?
Check the filter and rinse, backwash if pressure is high, check for debris in skimmer and pump basket.
Why is the heater not heating when on?
Check your filter, skimmer, and pump basket for any debris and clear. Check to make sure pilot is light. If this doesn’t correct the problem turn the heater OFF and call your tech.
Why would the pool equipment not be running when it should?
Check the power source. ie: Breaker or automatic timer. If the power source is ok shut the power OFF at the breaker and call your tech.
What do if there is a leak in the pool equipment?
Shut the system down at the power source and call your tech.